Tickets:
Tickets are non-refundable/ non- transferable. No refunds will be given for a missed departure- please advise your mobile number at the time of booking so that you can be contacted in the unlikely event that tours are delayed. If you are delayed or unable to make a tour through circumstances beyond your control, we may offer alternative time or date, but only if prior notice is given and at managements discretion.

Tour Departures:
Please report to our Customer Services representative no later than 15 minutes prior to the departure time of your booked tour. Seating cannot be reserved and is available on a first come, first serve basis.

Smoking:
Smoking, eating and drinking is NOT permitted on the vehicle.

Children/Youth:
An adult must accompany children/youth aged 1 to 17 years (inclusive). There are no storage facilities on the vehicles therefore buggies are NOT permitted on board but can be left with our guide at your own risk.
Due to the length and nature of the tour we do not recommend children under the age of 3 to participate.

Lost Property:
Whilst every effort is made to return lost property, LONDON DUCKTOURS LTD cannot be held responsible for property left on the vehicle. Property found must be collected from our offices at 55 York Road, London, SE1 7NJ

Accident or Loss:
We do not accept any liability for loss, damage, delay, inconvenience or direct or consequential loss, however caused (except for death or personal injury) unless due to our employees’ negligence.

Refunds:
Refunds are only permitted for the following reasons: -
Low capacity (if an alternative time can not be agreed)
Bad weather that does not permit the tour to run
Tour is delayed MORE than one hour
The tour is partially completed (only 50% is these circumstances)

Tour Changes:
Each tour operates subject to sufficient demand, tours with a low capacity maybe cancelled without prior notice. We will offer you an alternative time slot at your convenience or a full refund

In the event of road conditions en-route prevent the tour as advertised being operated, every endeavor will be made to substitute an alternative route, but London Duck Tours Limited reserves the right to cancel or alter arrangements. Passengers can claim a full refund, change of date or gift voucher prior to tour commencing, if unhappy with change of routing due to reasons beyond our control (i.e. road closures / marches etc).
Tours may be subject to delays and duration longer than advertised due to road and river conditions, please take this point into consideration when choosing a time slot (especially if you have other arrangements planned).

General Conditions:
We may at our discretion, require any person to withdraw from any tour if we deem their behavior offensive of a nuisance to other passengers and we shall have no further liability.

All matters concerning this booking shall be subject to English Law.

Our Duck Stop is on Chicheley Street (SE1 7PY) and is located behind the London Eye.

By tube:
The Nearest tube station is Waterloo (Jubilee, Northern, Bakerloo lines) Exit station and follow signs for the South Bank. Our departure point is a short 5 minute walk away.

By rail:
The closest rail station is Waterloo. Our departure point is a short 5 minute walk away. Take exit 6 for the South Bank and follow signs to The London Eye.

By bus:
Any bus that goes to Waterloo or County Hall/St. Thomas Hospital - nearest bus routes are the RV1 and 76. Once you have disembarked head towards the London Eye.

By boat:
There are a number of services which stop off at the Millennium Pier.

The tour is not suitable for those with impaired mobility and our vintage vehicles are not equipped for wheelchairs.   However, if passengers are able to manage the 5 steps onto the Duck, we are more than happy to keep wheelchairs in our office or at our departure point, but this is at the owner’s risk.

Buggies are not permitted on board but we are happy to keep your buggy in our shop but all buggies are left at the owner’s risk. The tour is not recommended for children under the age of 3 but is subject to parent’s discretion.

Luggage is not permitted on board but we are happy to keep your luggage in our shop but all bags are left at the owner’s risk.

Yes, there are plenty of places to eat.  And if you are a London Duck Tours customer, we have Discount Vouchers for some restaurants in London.  Click on Plan Your Day for more information.

You can contact us in writing at Customer services, London Duck Tours, 55 York Road, London, SE1 7NJ or via the contact page choosing the correct topic click here and choose FEEDBACK from the Topic headings.

We do not issue tickets.  You will be given a reference number and this is all you require to board.  If you book on-line, your reference number will appear on your confirmation email which can be printed out once your booking has been confirmed.

It is highly recommended that you book in advance for weekends, school and public holidays as we often sell out a few days in advance.

Seating is offered on a first come first served basis and cannot be reserved.

Yes, please see our ‘Buy Tickets’ page.

You can redeem your London Duck Tours voucher online or over the phone by calling 020 7928 3132.  Please note Child and Youth Vouchers can only be redeemed over the phone.  If you have a voucher from one of our agents, please follow the instructions on your confirmation letter.

Each vehicle seats 30 passengers and we have fleet of 8 Ducks.

Yes, please refer to Private Hire page

Please note that children and infants must always be accompanied by an adult.
Only 2 infants per tour are permitted.
1 to 7 yrs: 5 children per 1 adult
8 to 12 yrs: 9 children per 1 adult
13 to 17 yrs: 12 children per 1 adult

Please see ‘Tours’ page.

Tour duration is approximately 75 minutes with about 30 minutes on the river.  Tour durations may vary due to road or river conditions.

Weekends and school holidays:  Every 15 minutes from 09:30.  Please note, we often sell out a few days in advance so we advise advance booking to avoid disappointment.
 
Weekdays in term time: Every 30 – 60 mins from 10.00 depending on demand and availability.  We advise you check our website before travelling.
 
Last tours depend on sunset and vary slightly but for general guidance:
January: 15:00
February: 16:00
March: 17:00
April to September: 18:00
October: 16:30
November: 15:00
December: 14:30
   
Please click on ‘Buy Tickets’ page for full details of tour times.

Yes, there is a live guide on board giving an action packed commentary in English, providing an alternative and insightful view of London's history, plus fascinating facts and figures about the original D-Day vehicles themselves.

At present we only do tours in English.

Our tour starts and finishes in Chicheley Street and is a non-stop, panoramic tour.

We aim to travel in all weathers but we may need to cancel/postpone tours if there are high winds, heavy snow or thick fog. The decision whether to run a tour in very bad weather is made at the company's discretion. We will try our best to inform you of any changes prior to your arrival at our Duck Stop.  If we do have to cancel a tour, you can either rebook for another day or receive a voucher valid for a year.

Tour duration and route may vary due to road or river conditions. We will try our best to inform you prior to your arrival for the tour or before your tour commences. Should you wish not to take the alternative tour, you can rebook for another day or have a voucher valid for a year.

Yes, each Duck has a roof and roll down windows.

No, you will require your everyday outdoor clothing. In the summer months you may require a light jacket or cardigan as it can sometimes be cooler on the water.

You should not get wet but sometimes with a high tide and high winds you may experience some water spray off the Thames.

No, we do not permit food or drink on the vehicle.