Do you post tickets?

No. If you pre-book by phone or in person we will give you a confirmation number. This allows you to go on our pre booked guest list, which in turn allows for a hassle-free registration. All you need to bring with you is your confirmation number. If you book online, you will need to print out a confirmation receipt, which contains your booking number.

Where do we board the vehicle?

The tour departs from Chicheley Street (SE1 7PJ). This is opposite All Bar One and the Slug & Lettuce and is approximately 100 yards to the rear of the London Eye.

The nearest tube and overground station is London Waterloo.

There is a car park by the Royal Festival Hall just along the South Bank.

Can we simply get on and off by hailing the driver?

No. The tour is a non stop trip around the City of Westminster and the River Thames. One can only embark/disembark from departure point with a valid ticket.

Where is the booking office?

The booking office is located at 55 York Road, London, SE1 7NJ. You will find this approximately 50 yards from the departure point.

Do I need to book in advance?

No, but it is recommended to book as tours can fill up extremely quickly, particularly at peak times. To make a booking, simply go to the make a booking section or call our friendly office staff on 020 7928 3132 who will be glad to help you. Opening hours are between 9.00am and 5.30pm

How much are the tickets?

The prices of the tickets are:

Adults

£19.00

Child

£13.00(1-12 years)

Concession

£15.00 (OAP, Students or children 12-16 only with valid identification e.g. Student card)

Family Ticket

£57.50 (2 Adults 2 Children)

Tickets prices are valid until March 2008

Do you send me the tickets?

No, we do not post tickets out but on the web there is a confirmation page which contains your confirmation number. If you book over the phone, your confirmation number is quoted to you. This number along with your name is all you need when boarding our DUKW. This makes the whole process simple and easy for you.

Are there refreshments on board?

No we do not permit food or drink on the vehicle

Can we bring our own?

No there is no food or drink allowed on the vehicle

Is there anywhere to eat around the departure point?

Yes there are plenty of places to eat:

Here is a selection:

Pubs/Wine Bars:

All Bar One (Over 21s Only) (Chicheley Street)

The Slug & Lettuce (no children) (Chicheley Street)

Cafés:

Coffee Culture (York Road)

Azzurro (York Road)

Starbucks (Belvedere Road)

Restaurants:

Yo Sushi (Belvedere Road)

Neds Noodle Bar (Belvedere Road)

Cocco (Belvedere Road)

Fast Food:

Bagel Street (Belvedere Road)

Chicken Cottage (York Road)

Burger King/Mc Donalds (Waterloo Station)

How often do the tours run?

The frequency of tours changes in line with seasonality and demand. However as a rule of thumb the tours start at 10 and finish around dusk and may run as late as 6.00pm in the summer. The web page retains all the initial tours, but we can expand the number of tours per day to meet expected demand.

What are the discounts for groups?

Depending on the size of group and the exact nature of the tour we recommend that you rin? up our friendly office staff on 020 7928 3132 and enquire about our hospitality service for a quote.

What is the capacity of the Vehicles?

Each vehicle holds 30 passengers however if you have a group larger than 30 we usually supply a supplementary vehicle. Please do not hesitate to enquire.

Can I book the vehicle exclusively?

Yes. The entire vehicle can be booked for your own specialised bespoke tour; there is little that cannot be arranged. For example, we have hosted an amphibious Easter Egg hunt for corporate clients, collected cub groups from sleepovers on HMS Belfast and regularly pick up corporate clients from the office and drop off at a different destination, distance permitting. We have also provided transport for weddings in Marylebone and the London Eye. Telephone our office staff 020 7928 3132.

What about corporate events?

We have and can cater for corporate functions. An example of our current portfolio includes:

• Royal Automobile Club
• British Broad Casting
• Cable and Wireless
• American Express
• Ernst & Young
• KPMG
• Goldman Sachs

amongst many others

Don't dawdle set up that perfect office party or interesting entertainment for that all-important meeting! Drop us a line today 020 7928 3132.

For a full indication of our corporate client base please click here (NB. Site under construction)

What sights do we pass?

This is all explained on our “The Tour” page please click here

Do we have a tour guide?

Yes. Every tour is guided by our expert staff who all have their own sense of style and delivery. Therefore, every tour is a new and exciting experience. You could go almost as far as calling it a one-person show for 75 minutes.

Are we able to offer foreign language tours?

Sometimes not all our guides are fluent in other languages and therefore we could not guarantee that a tour you book for will have a foreign language tour guide. However, for exclusive tours we can arrange for the tour to be in a different native tongue.

What is the likelihood of a route change?

Due to London's high profile, there are sometimes marches/parades or road closures. These events are often beyond our control. We will offer an alternative route in such circumstances; we will endeavour to notify all customers prior to the day that we will be offering and alternative route. We invariably find if our regular route is closed we can go through the City of London, passing St Paul's Cathedral, The Bank of England, Tower Bridge and HMS Belfast.

Do you travel in all weathers and circumstances?

Yes we travel in all weathers except high winds and other very dangerous circumstances. The decision regarding unsafe weather conditions is made at the company's discretion. On such a day where tours are cancelled due to hazardous weather or dangerous circumstances a voucher for another day will be offered to passengers affected. If a voucher is unacceptable then the passenger is entitled to a full refund.

How long does the tour last?

The tour lasts approximately 75 minutes. 45 on the road and 30 on the river However passengers are advised to arrive 15 minutes prior to departure as we can make no allowances for missed departures as tickets are non transferable and non refundable.

Seating

The seating cannot be reserved, and is on a first-come first-served basis. We cannot guarantee seats together. We apologise for any inconvenience this may cause but this is out of our control and please note no refunds can be given for these reasons.

Are we allowed to take wheel-chairs, buggies etc on board?

Unfortunately the vehicles were never designed, when originally built in the 1940s, to carry these items and as a consequence there is very little room on board. However at your own risk you may leave your buggy or wheelchair either at the departure point with our representative or in our booking office. If this action is undertaken, London Duck Tours Ltd accepts no liability for such items in any form whilst passengers are on tour.

Do we get wet?

The tour does not intend get people wet, so you can put the anoraks away. However if the tide is exceptionally high then there may be a few drops from the splash made by the vehicle, and also from the spray generated from the water and wind directions.

Does the vehicle have a roof?

Yes, the vehicle is equipped with a permanent roof covering, allowing us to operate

What if I thoroughly enjoyed the tour?

We welcome feedback by our customers if you wish to send in a thank you note please send to London Duck Tours at 55 York Road, London, SE1 7NJ. Or you can you can email us your feedback at enquiries@londonducktours.co.uk

What happens if I am not satisfied with the tour?

If you are unhappy about any aspect of the tour you must submit all enquires in the form of a letter within 14 days of the event. We will endeavour to reply with 28 days from receiving such a letter and we hope the matter can easily be resolved.