1. Approval to trade
The Tour comprises of a road and a river trip. It is undertaken by an amphibious vehicle known as a Dukw. The Dukw is certified and approved to carry fare-paying passengers by the following well known regulatory bodies:
Marine Coastguard Agency (MCA) (Marine Matters)
Vehicle and Operators Services Agency (VOSA) (Road Matters)
Transport for London (TFL) (Route Matters)
Port of London Authority (PLA) (Navigation Matters)
2. Safety equipment and related matters
The DUKW (The Boat)
The Dukw is equipped with individual passenger buoyancy aids, inflatable rafts and carries applicable safety equipment for the waters they are licenced to operate in. A safety announcement is made before entering the river.
The DUKW (The Bus/PSV)
The Dukw is exempt from regulations regarding the provision of seat belts. The Dukw rarely exceeds a speed of 25mph and the Company considers the risks to passengers to be no greater than those experienced by passengers travelling on London operated TFL approved buses.
The company maintains a £100 million marine insurance per Dukw, £5 million public liability insurance and appropriate road traffic motor insurance. Click here to access the company’s insurance certificate.
4. Qualified personnel
The Company policy is to only permit tours to be undertaken with suitably trained and qualified personnel, who are suitably qualified by the appropriate licensing body.
For the water this is a Boatmaster (formally known as a Thames waterman’s licence )
For the road this is a PCV licence holder. The driver must also have a suitable number of years PCV driving experience.
For the tour guide (also known as a second crew member) they undertake and pass appropriate river training from the Company including being skilled in first aid.
5. The company approved and externally audited risk assessment code
The company maintains and undertakes a rolling risk assessment programme which is reviewed annually and audited by the MCA. A full copy is available upon written request. A summarised version adapted to meet risk assessment requirements for schools is also available.
Click here to see the Company Risk Assessment Policy Statement.
6. The fitness of passengers to travel
Passengers, other than infants (an infant being under 1 year of age at the date of departure), who wish to travel must be able to climb the four steps to board the Dukw unaided at their own pace. The Dukw provides handrails and the use of a walking stick is permitted. In the unlikely event of an unscheduled disembarkation of the Dukw, all passengers must be able to disembark without assistance.
7. Consideration and safety of all passengers
In the interests of hygiene and to ensure the enjoyment of the tour for all passengers, the Company does not permit food or drinks (including alcoholic beverages) to be consumed onboard the Dukw. Consumption of food and/or drink is only committed for passengers that need to eat/drink for medical reasons. The crew assigned to the Dukw have absolute authority to remove unruly or unsuitable passengers if they deem there to be a risk to the safety of the Dukw or other passengers onboard.
8. The passenger adult to children ratios
The Company policy on the ratio of adults to children is:
1 to 7 years old – 5 children to 1 adult
8 to 12 years old – 9 children to 1 adult
13 to 17 years old – 12 children to 1 adult